Location: Hartford, CT 06106
Date Posted: 09/18/2019
Category: Public School
Precision Human Resource Solutions, Inc. is seeking Customer Service Representatives to work in a call center environment. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT. Monday thru Friday 32 ½ hours or more. Assignment with paid Training starts July 15, 2019 until October/November.
Customer Service Representatives are responsible for providing parents, schools and transportation providers with transportation needs. With the ability to work in a heavy call volume environment.
SUMMARY OF RESPONSIBILITIES
* Serve as a customer service representative to parents and school districts with transportation needs
* Process transportation change requests
* Process transportation complaints from parents and school
* Work as a liaison between parents, schools and transportation providers
* Resolve issues to ensure safe and timely transportation
* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database etc.
* Assist with Choice, (K-3) students when their parents fail to meet them at the bus stop
* Assist the director and manager of transportation as needed
* Adherence to all school, district, state, and Board of education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.
Two shifts are available, you may indicate which works better for your schedule but it is not a guarantee.
5:00 am - 12:00 pm
12:00 pm -7:00 pm
Mandatory overtime as needed during peak times
Saturdays, as required during peak periods
Rate of Pay:
$11.00 per hour
Employee of the Month
Title: Customer Service Representative- CREC
Work Type: TEMPORARY
Ref. No.: 1186238-18
Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)
Contract Contact: CT/MA/RI Careers
Office Email: InfoNE@precisionhr.net
Office Phone: 860-756-5626
Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457
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