Hartford, CT 06106
Precision Human Resource Solutions, Inc. is seeking Customer Service Representatives to work in a call center environment. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT. HOURS & COMPENSATION
* Two available shifts: 5:00 am - 12:00 pm and 12:00 pm -7:00 pm
* Applicants may indicate which shift works best for their schedule, but choice is not guaranteed
* Monday through Friday: 32.5 hours+
* Overtime and Saturdays are mandated during peak period
* Paid training continues through NovemberSUMMARY OF RESPONSIBILITIES
* Provide parents, schools, and transportation providers with transportation needs.
* Process transportation change requests
* Process transportation complaints from parents and school
* Work as a liaison between parents, schools, and transportation providers
* Resolve issues to ensure safe and timely transportation
* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
* Assist the director and manager of transportation as needed
* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.REQUIREMENTS
* Ability to work in a heavy call volume environment
* Demonstrated cusomer service excellence over the phone, in-person, and through email
* Abllity to remain calm and effective in a fast-paced environment COMPANY OVERVIEW
Precision HR Solutions, Inc is the contracted provider for daily substitute positions with School Districts. Precision HR focuses on enhancing the quality of children’s educational experience by helping school systems provide highly skilled, committed, and caring education professionals to the classroom and support function
Customer Service Representative (School Transportation)
Precision Human Resource Solutions, Inc. (CT\MA\RI)
101 Centerpoint Drive, Suite 102, Middletown, CT 06457
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