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Travel Agent/Analyst

Location: Ashburn, VA 20147
Date Posted: 06/04/2021
Category: Transportation
Education: Associate's Degree

The Travel Agent (TA) makes domestic travel and lodging arrangements for unaccompanied children and their families, in support of the immigration reunification process!

The TA is responsible for inputting work requests into the company's scheduling system, identifying the correct number and gender of available, appropriately skilled Transportation Specialists (TS), and confirming TS availability via phone. The TA sets, updates and maintains TS work schedules in the company's scheduling database. The TA is responsible for creating daily and weekly work schedules while maintaining enough flexibility to meet project demands.

* Receives & inputs requests to transport passengers from facilities to the scheduling system
* Using the company's scheduling system travel database to search for available flights, seats and routes.
* Searches the company scheduling system to identify the appropriately trained and available employees based on age, gender, and special needs.
* Communicates transport requirement(s) to the transport specialist.
* Assigns the appropriate gender and number of TS to each transport.
* Confirms assignment of transport with each TS.
* Provides TS date, time to arrive at office for trip orientation.
* Communicates names of TS assigned to transport to the Transportation Coordinator.
* Provides assistance in changing and/or canceling flights, provides TS with travel-related information, and reserves tickets that allow the TS and ORRs appropriate seating on flights.
* Works closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
* Schedules transportation of ORRs and/or family members so that it is completed within 24 hours of receiving the transportation request from ORR.
* Identifies TS able to manage any ORR or family member special needs/requirements.
* Remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.
* Makes last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
* Ensures accurate transportation itinerary information is available to all necessary employees via the scheduling system.
* And other duties as assigned.

* U.S. Citizenship
* Possess an associate degree in an appropriate discipline from an accredited college or relevant work experience
* Have at least two (2) years of documented experience in a travel or logistics related field
* Experience making travel accommodations for large groups.
* Ability to pass a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
* Proficiency in Microsoft Office products including Word, Excel, and PowerPoint.
* Strong attention to detail
* Strong verbal and written communication skills
* Ability to deliver the highest quality of work under extreme pressure
* Analytical and problem-solving skills

These requirements are thoroughly reviewed during the employment screening process. Acceptance for this opportunity is dependent upon meeting all qualification/selection criteria.

Title: Travel Agent/Analyst
Class: None
Ref. No.: 1229263-6
BC: #PHRS501

Company: Precision Human Resource Solutions, Inc. (CT\MA\RI)
Contract Contact: CT/MA/RI Careers
Office Email: [email protected]
Office Phone: 860-756-5626
Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457

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